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/**
 * One ticket, one trace.
 *
 * `withSpan` opens the span, keeps it active for everything the callback
 * starts, and ends it when the callback settles. Nothing inside has to be
 * passed a handle to be nested under it.
 */
async function handleTicket(ticket: Ticket): Promise<{ answer: string; traceId: string }> {
  let traceId = ''
  const answer = await mcpd.withSpan('support_agent', async (run) => {
    // Keep the id: a score or a piece of feedback that arrives later attaches
    // to this run by it.
    traceId = run.traceId
    // Tags label the whole run, so the trace list can filter on them.
    run.setTags(['support', 'tier-1'])
    run.setCorrelation({ sessionId: ticket.id, userId: ticket.customerId })
    run.setInput({ question: ticket.question })

    const order = await lookUpOrder(ticket)
    const answer = await draftAnswer(ticket, order)

    run.setOutput({ answer })
    return answer
  })
  return { answer, traceId }
}

# The root span is the run. Everything opened inside it becomes a child,
# because the active span lives in a `contextvars.ContextVar`.
with mcpd.trace("support_agent", session_id="sess-8121", user_id=user_id,
                tags=["support", "orders"]) as run:
    run.set_input({"question": question})

    # A model call. `set_usage` is what mcpd prices the run from, so the
    # cost on the trace is the cost you were actually billed.
    with mcpd.span("plan", kind=SpanKind.MODEL_GENERATION) as generation:
        generation.set_model("gpt-4o-mini", provider="openai")
        generation.set_input([
            {"role": "system", "content": "You are a support agent."},
            {"role": "user", "content": question},
        ])
        time.sleep(0.12)  # stand-in for the provider round trip
        generation.set_output("I should look the order up first.")
        generation.set_usage(input_tokens=812, output_tokens=96, cache_read=128)

    # A tool call that fails. The `with` block records the exception on the
    # span, marks it as an error, and lets the exception through unchanged.
    order = None
    try:
        with mcpd.span("lookup_order", kind=SpanKind.TOOL_CALL) as tool:
            tool.set_entity("tool", entity_id="orders.lookup", name="Order lookup")
            tool.set_input({"order_id": "A-7741"})
            order = lookup_order("A-7741")
            tool.set_output(order)
    except TimeoutError as exc:
        # The span already carries the error. This is the agent deciding
        # what to do about it, which is a different question.
        mcpd.log("warn", "order lookup failed, answering from context", {"error": str(exc)})
        mcpd.metric("support.tool_failures", 1, "counter", labels={"tool": "orders.lookup"})

    reply = ("I could not reach the order system just now. Your order A-7741 "
             "shipped on Tuesday and tracking should update within the hour.")
    run.set_output(reply)
    run.set_metadata({"used_fallback": order is None})
    return reply, run.trace_id

// The root span is the run. The sampling decision is made here, once, and
// every child inherits it.
let run = mcpd.trace("support agent");
run.set_input(question);
run.set_session("session-4f21");
run.set_user("customer-91");
run.set_tags(["support", "orders"]);

// A tool call. `run.child_of` nests it under the run.
let lookup = run.child_of("lookup_order", SpanKind::ToolCall);
lookup.set_input(json!({ "order_id": "5512" }));
let order = json!({ "status": "shipped", "carrier": "DHL", "eta": "Tuesday" });
lookup.set_output(&order);
lookup.end();

// A tool that fails. Recording the error sets the span's status to `error`,
// and a message is required: "something failed" is not actionable.
let notify = run.child_of("notify_customer", SpanKind::ToolCall);
notify.set_input(json!({ "channel": "sms" }));
notify.set_error("sms gateway timed out after 5s");
notify.end();
// The failure did not stop the run: the agent falls back to email, and the
// trace shows both the attempt and the recovery.
run.event_with("fell back to email", json!({ "after": "sms gateway timeout" }));

// handleTicket is the agent. It drafts an answer with a model, tries to send
// it with a tool, and fails on the send so the error path is recorded too.
func handleTicket(ctx context.Context, m *mcpd.Client, question string) string {
	ctx, run := m.Start(ctx, "support_agent",
		mcpd.WithSpanKind(mcpd.SpanKindAgentRun),
		mcpd.WithEntity(mcpd.EntityKindAgent, "support-agent", "Support agent"),
		mcpd.WithSession("sess-4821"),
		mcpd.WithUser("u-317"),
		mcpd.WithTags("support", "billing"),
		mcpd.WithInput(question),
	)
	defer run.End()

	m.Log(ctx, mcpd.LogLevelInfo, "ticket received", map[string]any{"channel": "email"})

	answer := draftAnswer(ctx, m, question)
	run.SetOutput(answer)

	if err := sendReply(ctx, m, answer); err != nil {
		// The span is now an error with a message, which is what makes it
		// worth reading. End below records the failed status.
		run.RecordError(err, mcpd.ErrorDomain("email"), mcpd.ErrorRetryable(true))
	}
	return run.TraceID()
}

val question = "where is my order 41?"

// `span` starts the operation, ends it, and records anything it throws.
// Inside the block the span is the active one, so the helpers below find
// their parent through the coroutine context rather than being handed it.
val traceId = mcpd.span(
    "support_agent",
    SpanKind.AGENT_RUN,
    input = question,
    sessionId = "session-8f21",
    userId = "customer-4477",
    tags = listOf("support", "email"),
) { run ->
    mcpd.log(LogLevel.INFO, "handling a question", mapOf("channel" to "email"))

    val plan = planAnswer(mcpd, question)
    val order = lookUpOrder(mcpd, 41)
    val estimate = estimateDelivery(mcpd, 41)

    val answer = buildString {
        append(plan).append(' ').append(order)
        if (estimate != null) append(" It should arrive ").append(estimate).append('.')
    }
    run.setOutput(answer)
    mcpd.metric("support.answers", 1.0, MetricKind.COUNTER, unit = "{answer}")

    // The block's value is the value of `span`.
    run.traceId
}

question = "where is my order 41?"

# The block's value is the value of `span`. Inside it, this span is the active
# one for the process, so the helpers below find their parent without being
# handed it.
trace_id =
  Mcpd.span mcpd, "support_agent",
    kind: :agent_run,
    input: question,
    session_id: "session-8f21",
    user_id: "customer-4477",
    tags: ["support", "email"] do
    Mcpd.log(mcpd, :info, "handling a question", %{"channel" => "email"})

    plan = plan_answer.(mcpd, question)
    order = look_up_order.(mcpd, 41)
    estimate = estimate_delivery.(mcpd, 41)

    _answer =
      [plan, order, estimate && "It should arrive #{estimate}."]
      |> Enum.reject(&is_nil/1)
      |> Enum.join(" ")

    Mcpd.metric(mcpd, "support.answers", 1, kind: :counter, unit: "{answer}")
    Mcpd.Context.current().trace_id
  end

# One batch carries any mix of the five signals. Send the whole run at once.
curl -s -X POST "$MCPD/v1/ingest" \
  -H 'content-type: application/json' \
  -H "authorization: Bearer ${MCPD_API_KEY:-}" \
  -d @- <<JSON
{
  "ingest_key": "run-$TRACE",
  "spans": [
    {
      "trace_id": "$TRACE",
      "span_id": "$ROOT",
      "name": "support_agent",
      "kind": "agent_run",
      "status": "ok",
      "start_time": "$NOW", "end_time": "$NOW",
      "is_root": true, "is_event": false, "received_at": "$NOW",
      "input":  { "question": "Where is order 4417?" },
      "output": { "answer": "It is in the Leeds depot." },
      "correlation": { "project": "default", "environment": "production" }
    },
    {
      "trace_id": "$TRACE",
      "span_id": "$GEN",
      "parent_span_id": "$ROOT",
      "name": "chat",
      "kind": "model_generation",
      "status": "ok",
      "start_time": "$NOW", "end_time": "$NOW",
      "is_root": false, "is_event": false, "received_at": "$NOW",
      "model": "gpt-4o",
      "provider": "openai",
      "usage": { "input_tokens": 1284, "output_tokens": 210 },
      "correlation": { "project": "default" }
    }
  ]
}
JSON
# → {"accepted":2,"rejected":0,"duplicate":0}
#
# mcpd prices the model span from its own price book on the way in, so cost is
# stored with the run rather than recomputed later from rates that may have
# changed since.